Resources
Resources (EN)
Resources (EN)
  • Resources
  • Instructions
    • Processing Payments and Invoices
    • Data Protection
    • Selling with Hakuna Assist
    • Creating Redirect Links
  • Best Practices Toolkit
    • Performance Optimization
    • UI/UX for E-Commerce
    • Supporting Material for Offline Sales
    • Incentives for Sales Staff
    • Post-Purchase Campaigns
    • Landing Page
    • Promotional Activities
  • SERVICE GUIDELINES
    • Our Protection Plans
    • Our Customer Touchpoints
    • Claims
    • Responding to Customer Inquiries
      • FAQs
    • Customer Support Workflows
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  1. Instructions

Data Protection

We use the customer data that you transmit to us to provide insurance coverage to the customer. This data is handled with the utmost care.

The process works as follows: By selecting and thus opting in to product protection, the customer consents to you, as the merchant, transmitting the necessary customer data to Hakuna in accordance with Art. 6 Para. 1 lit. a GDPR. Hakuna processes this data to ensure insurance coverage in accordance with Art. 6 Para. 1 lit. b GDPR.

Requirements

To comply with regulations, it must be ensured that:

  • the customer has access to the insurance and data protection document provided under the protection plan (either via link or in paper form) wherever the product protection is offered

  • the customer has actively chosen the protection plan (no pre-selection!)

We also recommend that the following section be included in your privacy policy:

§X Hakuna product protection

In partnership with Hakuna GmbH, Albrecht-Dürer-Str. 18, 82008 Unterhaching (hereinafter referred to as "Hakuna"), we offer product protection insurance for select products.

Upon conclusion of your insurance policy, you will provide Hakuna with the personal data required for the execution of the contract as part of the checkout process (application data) on the basis of your consent in accordance with Art. 6 Abs. 1 lit. a GDPR.

Hakuna will process this data to the extent necessary for the formation and execution of the insurance contract. In addition, insurance-related data such as customer number, sum insured, insurance period and premium (contract data) as well as, if necessary, bank data, invoices, details of a third party (e.g. a repair service provider) and the details you provide regarding any damage (performance data) will be processed and stored. Processing is carried out by Hakuna for the provision of your insurance coverage in accordance with Art. 6 (1) lit. b GDPR.

Hakuna also processes your data to protect legitimate interests of Hakuna or third parties (e.g. to ensure IT security, prevent criminal acts) pursuant to Art. 6 para. 1 lit. f GDPR or to comply with legal obligations (e.g. regulatory requirements, retention obligations) pursuant to Art. 6 para. 1 lit. c GDPR.

§X Hakuna Produktschutz

In Zusammenarbeit mit der Hakuna GmbH, Albrecht-Dürer-Str. 18, 82008 Unterhaching (nachfolgend „Hakuna“ genannt) bieten wir für bestimmte Produkte eine Produktschutzversicherung an.

Bei Abschluss Ihres Versicherungsschutzes stellen Sie Hakuna Ihre für die Vertragsausführung erforderlichen personenbezogenen Daten im Rahmen des Checkouts (Antragsdaten) aufgrund Ihrer Einwilligung gemäß Art. 6 Abs. 1 lit. a DSGVO zur Verfügung.

Hakuna verarbeitet diese Daten, soweit dies für den Abschluss und die Durchführung des Versicherungsvertrages notwendig ist. Daneben werden versicherungstechnische Daten, wie Kundennummer, Versicherungssumme, Versicherungsdauer und Beitrag (Vertragsdaten) sowie erforderlichenfalls die Bankdaten, Rechnungen, Angaben eines Dritten (z.B. eines Reparatur-Dienstleisters) und Ihre Angaben zum Schaden (Leistungsdaten) verarbeitet und gespeichert. Die Verarbeitung durch Hakuna erfolgt zur Erbringung Ihres Versicherungsschutzes gemäß Art. 6 Abs. 1 lit. b DSGVO.

Ihre Daten verarbeitet Hakuna auch, um berechtigte Interessen von Hakuna oder von Dritten (z.B. zur Gewährleistung der IT-Sicherheit, Verhinderung von Straftaten) gemäß Art. 6 Abs. 1 lit. f DSGVO zu wahren oder um gesetzliche Verpflichtungen (z.B. aufsichtsrechtlicher Vorgaben, Aufbewahrungspflichten) gemäß Art. 6 Abs. 1 lit. c DSGVO zu erfüllen.

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Last updated 5 months ago