Responding to Customer Inquiries

We're more than happy to handle any customer questions or concerns that come up ourselves, but sometimes customers will get in touch with you first.

Here's what you can do if a customer reaches out to you about a matter relating to Hakuna and our product protection:

• answer them yourself using our FAQs as a guide

• send us an email ([e-mail]) with their contact information and question, so we can get in touch with them directly

• refer them to us ([e-mail])

• refer them to the Hakuna claims chat

Please do not advise them on whether or not damage will be covered or make promises on how their claim will be resolved.