# Customer Support Workflows

<table data-full-width="false"><thead><tr><th width="290">Customer Request</th><th>Acceptance</th><th>Action</th></tr></thead><tbody><tr><td>Cancel full order</td><td>Before shipment of any product in order</td><td>Refund all protections in order</td></tr><tr><td>Cancel a product in an order</td><td>Before shipment of the product</td><td>Refund associated protection</td></tr><tr><td>Cancel a protection in an order</td><td>Before shipment of protected product</td><td>Refund protection</td></tr><tr><td>Revoke a protection in an order</td><td>Up to 14 days after shipment of protected product</td><td>Refund protection</td></tr><tr><td>Return a product in an order</td><td>Up to 3 months after shipment of the product</td><td>Refund associated protection</td></tr></tbody></table>

For all customer requests not covered in the table above, please direct customers to contact Hakuna's support team directly. Our support team can be reached via email at <contact@hellohakuna.com>.