Customer Support Workflows

Customer Request	Acceptance	Action
Cancel full order	Before shipment of any product in order	Refund all protections in order
Cancel a product in an order	Before shipment of the product	Refund associated protection
Cancel a protection in an order	Before shipment of protected product	Refund protection
Revoke a protection in an order	Up to 14 days after shipment of protected product	Refund protection
Return a product in an order	Up to 3 months after shipment of the product	Refund associated protection

For all customer requests not covered in the table above, please direct customers to contact Hakuna's support team directly. Our support team can be reached via email at [e-mail].